Returns
RETURNS WITHIN THE EUROPEAN UNION
You may return any item, including sale items, within 14 days of delivery.
Items are eligible for return only if they are unworn, unwashed, undamaged and in their original condition, with all original tags still attached.
Returns must be made using the same shipping provider that delivered your order (DHL).
We reserve the right to refuse multiple returns from the same order if they are sent separately at different times.
For additional information or assistance with your return, please contact our Customer Service team.
EMAIL US
CALL US
+49 30 889 11 822
Monday to Friday, 11:00 AM to 7:00 PM CET
(excluding public holidays)
For further information regarding your right of withdrawal and returns, please refer to our Terms & Conditions.
You can also download our Model Withdrawal Form (PDF, approx. 45 KB).
RETURNS WITHIN THE RETURN PERIOD ARE FREE OF CHARGE.
Please contact us to arrange the collection of your return.