National and international shippings are processed with our logistics partner DHL.
All shipments sent by dibel.de are insured against theft and accidental damage. Once you have received your delivery, the insurance coverage expires. We ask for your understanding that we can not deliver to mailboxes.
We process and ship orders during our normal business hours.
These are Monday through Friday, 10:00 am to 7:00 pm CET and Saturday, from 10:00 am to 6:00 pm CET (except on public holidays).
The goods are ready for dispatch no later than one working day after receipt of payment.
DELIVERY COSTS AND DELIVERY TIMES
The shipping method available for Germany and Europe and Russian Federation as well as the delivery costs and delivery times can be found in the following table:
|Destination||Forwarder||Delivery cost||Delivery time|
|Germany||DHL Express||19,90 EUR||1-2 business days|
|Germany||DHL Standard||9,90 EUR||1-5 business days|
|EU, Switzerland||DHL Express||29,90 EUR||1-5 business days|
|Russian Federation, Ukraine, Belarus||DHL Express||49,90 EUR||3-9 business days|
|Special offer for Berlin, Germany||City Courier||15,00 EUR||max. 3 hours|
OTHER DELIVERY COUNTRIES
We also deliver to other countries. If you would like to inform yourself about the shipping method and shipping fees for other country of delivery, please contact us by e-mail and we will offer you a suitable solution.
Once we have sent your order, you will receive an e-mail notification stating the DHL shipment number. You can check the shipment status after two to three hours.